FAQ
Frequently Asked Questions
Everything you need to know before your dog’s stay. Don’t see your question? Just ask.
What vaccinations are required?
All dogs must be current on Rabies and Bordetella (kennel cough) and canine influenza are also required. Please upload records before your dog’s first stay.
Do you accept all breeds?
We welcome dogs of all sizes, but every new dog goes through our intake questionnaire first. We look closely at temperament and may decline dogs with a history of aggression, so every guest stays safe.
Can dogs stay together?
Yes. Dogs from the same household can share a kennel if they’re comfortable together.
What if my dog doesn’t get along with other dogs?
That’s fine. Every dog has their own kennel, and dogs that prefer to be alone get their outdoor time separately. Let us know on the intake form.
Should I bring food?
Yes. Please bring enough of your dog’s regular food for the full stay, plus a little extra. Keeping their diet the same helps avoid upset stomachs.
Can you administer medication?
Yes. Bring medications in their original labeled containers with written instructions.
How often will my dog go outside?
Every day. Dogs head out to our play area while their kennels are cleaned and again throughout the day, and dogs who get along get to play together.
Will I receive updates during the stay?
Yes. You’ll get a good-morning text from us, plus a photo of your dog partway through the stay. If your dog is stressed or not eating, we’ll tell you right away.
What happens if my dog becomes sick?
We watch every dog closely. If your dog shows signs of illness, we’ll contact you right away.
What are pickup/drop-off hours?
When you book, we set a drop-off window and a pickup window (usually about two hours each) based on our schedule and yours.
What is your cancellation policy?
Please cancel at least 2 days before your drop-off date.
Do you accept extended stays?
Yes. Stays can run anywhere from a couple of days to a month, at the same daily rate. Contact us to plan longer visits.